BN: "I've just had a nice lady from Microsoft on the phone helping me sort out the PC".
BN: "Yes it has been a bit slow recently. She told me all the special codes to put in so she could take control of my PC and get all the problems sorted out".
It wasn't long ago that we all laughed at the humorous attempts of spammers and scammers to let them have our passwords so they could help themselves to our banking or credit cards. How we guffawed when a Nigerian General emailed us to let us know about the 12 billion dollars he wanted our help to move into the UK. How we reached for the sewing basket to repair our sides when a Russian Oligarch requested our login credentials to help them move their Gasprom shares. These amusing foreigners were so obvious and crass we could treat them as a rib tickling diversion.
However, things have moved on. The "Microsoft Tech Support" scam is not new but is reaching new generations of PC users who have built up much more confidence with computers and it's just plausible enough to hook in all but the most savvy users. Similarly, the dodgy emails which entice you to click a link and thereby install a key logger or bot script are getting very sophisticated. I've had two in the last week that I *almost* fell for - one an eBay "customer" requesting a link to a finished item and one a UPS delivery exception report. And I'm one of the 12 most suspicious people in the Country!
There isn't an easy answer. All I can suggest is ensuring your virus detection is current and effective (I swear by the free Avast.com ) and keeping your guard up with every email. Let's be careful out there folks!