As business users of the Royal Mail and enthusiastic supporters of them (and their Public Owned independence), we were delighted to receive a special letter last week from them addressed to our Managing Director.
After much deliberation about which one of us is the Managing Director, Mrs Rine opened the letter from Darren, Delivery Sector Manager for the Wymondham (Norfolk) Area.
There was slight surprise to find Darren was based in, er, Plymouth, but he had gone to the trouble of writing two sides of A4 to us so we read it avidly to find out what important news and information he had to unfold.
To save you the tedium of a full transcription, I've highlighted the key news points as follows:
Important Information blah blah I am the Royal Mail Delivery Manager for your area . I am making some changes to the way my team in Wymondham deliver to your address. Blah Blah Blah modernise the way we operate blah blah blah fewer letters blah blah blah lots more packets blah blah blah new equipment.
We will continue to deliver in the morning and for a longer period during the day blah blah blah blah the time of your standard delivery will depend on where you are located on the new or existing route. This may be LATER or (*wait for it*) POSSIBLY EARLIER than you're used to.
I'm sure you understand blah blah blah rhubarb rhubarb (etc etc)
He is 350 miles from HIS team here in Norfolk so one has some sympathy with him not knowing exactly what the effect of his changes will be but then WHY BOTHER TO WRITE?!!!!
Come on Royal Mail, slimline, localised management is what's needed to keep you operating flexibly and with the public's backing.